Orders are processed Monday to Friday and delivered within 5–14 business days. We don't ship on weekends or public holidays — orders placed around these days may experience slight delays.

Please note that final delivery leadtime can vary depending on your location, as this is subject to local courier networks and customs processes beyond our control.

Our shipping rates differ by country. Here are our detailed shipping fees.

• Australia: AUD 7.00 | Free above AUD 90.00
• Canada: USD 26.00
• Europe: EUR 16.00
• Indonesia: IDR 190,000
• Malaysia: RM 15.00 | Free above RM 250.00
• New Zealand: NZD 8.00 | Free above NZD 100.00
• Philippines: PHP 700.00
• Qatar: QAR 70.00 | Free above QAR 360.00
• UAE: AED 70.00 | Free above AED 360.00
• United Kingdom: GBP 14.00
• United States: USD 20.00
• Vietnam: VND 300,000

Depending on your country's import regulations, your order may be subject to customs duties, taxes, or other fees upon arrival.

These charges are determined by your local customs authority and are the responsibility of the customer to pay. We're unable to predict the exact amount, as it varies by country and shipment value.

Orders are processed Monday to Friday and delivered within 5–14 business days. We don't ship on weekends or public holidays — orders placed around these days may experience slight delays.

Your paid subscription begins 20 days after that and renews every 4, 8, or 12 weeks depending on your chosen frequency.

Log in to your customer portal, go to "View your next order" and click "Send Now."

Our team will receive the order and will process it accordingly for shipment.

Exchanges
We accept returns on unopened, sealed boxes within 15 days of delivery.
Shipping and delivery costs for returned items are to be borne by the customer.

Refunds
As contact lenses are medical products, we're unable to offer refunds on opened boxes. If you'd like a cancellation & refund, please note that a $5 processing fee (covers the non-refundable charge incur by payment gateway).

For any questions, reach us at [email protected].

Log in to your customer portal and click "Reschedule" on your upcoming order. You can delay your shipment by a few weeks or set a specific date.

Log in to your customer portal and click "Manage Subscriptions."

From there you can change your next delivery date, adjust your order frequency, update your personal or payment details, or cancel your subscription.

Log in to your account and go to "Address & Payment Details" to update your shipping address or payment method.

Log in to your customer portal to view and skip any scheduled upcoming orders.

Log in to your customer portal > View your next order > Reactivate.

Log in to your customer portal > Manage Subscriptions > Cancel Subscription.